Payment Policy: A 50% deposit is required upon booking. Remaining balance is due in full 7 days prior to delivery of any product. A valid credit card number is also required to book. We charge for all time out not time used including weekends and holidays. Tent deposits are non-refundable.
Cancellation Policy: Cancellation of any order must be received 30 days prior to original date of set up. Any orders cancelled after that date are subject to the balance being charged in full. Deposits are non-refundable.
Security Deposit: Credit card number and signature of card holder is required for loss or damage of equipment if any may occur. All tent deposits are non refundable regardless of time of cancellation.
10% Discount: 10% Discount only applies to items booked a minimum of 30 days prior to delivery or set up date. The discount does not apply to delivery charges, sub rental items or propane. Valid only on items booked before January 31, 2013, and event must occur before December 31, 2013.
Delivery and Pick Up Policy: Delivery and pick up charges are $ 35.00 each way within the city of Calgary on all delivered orders. Delivery and pick up is based on a ground level drop only to the point of entry, we cannot make deliveries into homes, front door drop off only. Additional charges may apply for stairs and elevators in buildings. Additional charges apply to out of town and after hours deliveries.
Permits and Locates: The lessee is responsible for any and all permits. For tent rentals that are staked a locate is required. This is a free service 1-800-242-3447 www.alberta1call.com and locate arrangements must be made at least a week in advance of the event set-up. A copy of the locate must be provided to the office prior to set up.
If a locate is not completed and received at our office prior to the set-up we will postpone or cancel set-up of any tents until a valid locate is provided based on availability and no refund will be given if any tents are not erected.
It is for everyone’s safety to have a locate completed.
All prices are subject to change without notice.
All items are subject to availability at time of booking.